Our operating hours are 8:30 am to 5:30 pm PST. Our office and distribution center are open Monday through Friday, excluding all US federal holidays.

We do our best to reply to our customers in a timely manner. You can expect to hear back from us within 1-2 business days. Please keep in mind that we will only reply during our regular business hours.

We process and ship all orders within 1-2 business days after the order is placed.

The short answer is no. Making changes to the order may disrupt the payment that already went through. So we won't accept any changes once the order is placed. When the order is received, we process the shipping quickly to ensure a speedy delivery to our customers. That being said, it is difficult to bring back an order that already moved into the shipping process. So we won't accept any cancel inquiries.

We have 14 days policy for return(s). Please contact us at hello@maycoop.com within 14 days the package has arrived. If you can simply label your title as "Return" with the order number, we will gladly help you. Keep in mind that you are held responsible for shipping fees when returning the package. Refer to our policy page for a more specific description.

At this time, we do not accept any exchange requests.

Please contact us at info@maycoop.com immediately after receiving the package with the order number and proof pictures. Upon verification, we will gladly proceed with the inquiry.

If you have not received any particular item you ordered, please contact us at info@maycoop.com by labeling your title as "missing item" with the order number. We will verify the information and assist you.

If you are having trouble tracking your package, please contact us at info@maycoop.com by simply labeling your title as "Tracking" with the order number. We will gladly confirm your tracking status.

Yes. Customers can join our rewards program to redeem exclusive discounts. With every purchase and additional actions, you can accumulate points. Refer to our rewards page for more information.

Rooted in Korean beauty tradition, we keep skincare natural and pure. We believe that skincare shouldn’t be complicated. Committed to wildcrafted beauty, we handpick ingredients from the most pristine corners of the country to develop world-class, efficacious formulations. We develop our products with the raw ingredients nature provides. We let nature do the work in giving you your best skin yet.

All May Coop products are safe and effective enough to use every day. However, your application depends on your desired skincare routine. We encourage using at least the Raw Sauce and Raw Moisturizer every day. We also provide use and application recommendations on each product page. 

Yes, our products are 100% vegan and cruelty-free, and we never conduct animal testing. 

The Raw Sauce is less dense than most serums but more dense than most toners. Therefore, it doesn’t sit on top of the skin but quickly and deeply penetrates it. Additionally, the Raw Sauce instantly boosts skin's radiance and fights dullness. It’s suitable for all skin types, including normal, dry, combination, and oily, and it’s hypoallergenic, so it’s gentle and safe for even sensitive skin.

Yes, absolutely. Our products are dermatologically tested to meet strict beauty standards. We believe in keeping our ingredients pure and raw - as nature intended. Additionally, we make, package, ship, and deliver our products with eco-friendly methods that reduce environmental impact every step of the way, from development to your doorstep.

Yes. We use all-natural, plant-based, and pure ingredients to develop every product formulation. May Coop products are free of harsh chemicals like parabens, phthalates, sulfates, silicones, cortisones, artificial dyes, and fragrances.

Wildcrafted beauty is a core tenant of the brand. In a world of science-laden skincare, we embrace nature's wisdom, crafting sophisticated products with unaltered ingredients sourced from Korea's pristine landscapes. We remain grounded in nature's purity, formulating world-class, efficacious products you’ll love.

It’s the most hydrating liquid on the planet. The molecules of maple sap are smaller than water, enabling more efficient epidermis penetration down into the dermis, where it actively hydrates skin cells, bolsters collagen production, and re-calibrates skin density. Additionally, the molecules of the Acer maple sap are roughly the same size as the molecules in the human body, which creates easier penetration of cell membranes for long-lasting, deep hydration. 

May Coop's "RAW" line reflects a pure and transparent skincare philosophy that harmonizes nature and skin.
This line uses natural ingredients in their purest form, focusing on gentle care to protect and enhance the skin's natural health. Its signature ingredient, maple sap, provides deep hydration and long-lasting moisture. By preserving nature’s purity and enhancing absorption, the Raw line nurtures skin, leaving it healthy, hydrated, and radiant.

The Raw line is suitable for all skin types.

We’re so happy you’re here! You’ve come to the right place. If you’re just starting a skincare routine, we recommend beginning with our hero product: The Raw Sauce. 

This toner is rich in maple sap, the most hydrating serum on the planet. Additionally, the Raw Sauce instantly boosts skin's radiance and fights dullness. It’s suitable for all skin types, including normal, dry, combination, and oily, and it’s hypoallergenic, so it’s gentle and safe for even sensitive skin.

Similar to other skincare and beauty regimens, it typically takes 1-2 weeks of daily, consistent use to see results. May Coop uses pure, natural ingredients with high efficacy. During a clinical customer study, after two weeks of daily use, we found: 

• 90% of people saw a more refined texture

• 85% said they felt their skin looked more youthful

• 82% felt their skin looked plumper

Our Raw Sauce, which reduces inflammation at the cellular level and hydrates the deepest layers of the dermis to promote cell regeneration, resulting in clearer, brighter skin. 

Our Raw Moisturizer, which locks in hydration and reduces the appearance of fine lines by strengthening the cellular walls and reinforcing skin’s elasticity.

We recommend Raw Sauce → Activator Serum → Moisturizer Cream routine.
This step-by-step routine provides deep hydration and nourishment, leaving your skin healthy and well-moisturized.

It’s suitable for all skin types, and works effectively to boost hydration and provide essential nutrients.
With regular use, it enhances your skin’s natural glow and improves elasticity.

1. Raw Moisture Toner Pads (#TextureCare #SoothingMask)
Refines skin texture and gently removes dead skin cells and impurities.

2. Raw Sauce (#HighConcentrationEssence)
A high-concentration essence that provides deep hydration and nourishment without stickiness.

3. Raw Cream Skin (#CreamInSkin)
An all-in-one product that combines toner and cream benefits for lightweight yet rich hydration.

4. Raw Morning Dew (#DailyHydration #FineMist)
A mist that provides instant hydration and helps form a natural moisture barrier.

[TIPS]

- For deep hydration: For dry or dehydrated areas, layer Raw Sauce and Cream Skin multiple times to deeply hydrate and nourish.
- For a simplified summer routine: Use Raw Cream Skin on its own for lightweight hydration that feels like a cream.
- For portable hydration: Raw Morning Dew is perfect for quick hydration anytime, anywhere—before or after makeup.

Customize your routine and mix products according to your skin type and environment for the best results!